Frequently Asked Questions

Yes — every Novanila piece is beautifully crafted imitation jewellery. We focus on quality, style and thoughtful design, giving you the luxurious look of precious metals and gemstones in pieces made to be enjoyed. Perfect for everyday wear, celebrations, and building a versatile jewellery collection you'll reach for again and again.

Novanila jewellery is crafted using metal-based alloys, often enhanced with gold- or silver-tone finishes. Our designs may feature cubic zirconia, glass stones, pearls, beads, and other high-quality imitation stones, chosen to create an elegant, refined finish across every piece.

With the right care, your Novanila jewellery can stay beautiful for many wears and special occasions. As with all imitation jewellery, its appearance over time will depend on how often it is worn, how it is stored, and its exposure to water, perfumes, lotions, and other products. Gentle handling and proper storage will help keep your pieces looking their best for longer.

Some Novanila pieces feature a gold-tone or gold-coloured finish designed to give the appearance of traditional gold jewellery; this does not mean the pieces contain real gold. As with imitation jewellery, the finish may gradually change with regular wear and exposure to moisture, sweat, perfumes, lotions, or other products. Keeping your jewellery dry, storing it carefully, and avoiding direct contact with cosmetics will help preserve its beautiful finish for longer.

Our stones are high-quality imitation gemstones — cubic zirconia, glass or similar — crafted to catch the light beautifully, just like precious gems. They are perfect for creating elegant statement pieces with the distinctive Novanila finish.

As skin sensitivities and allergies can vary from person to person, we cannot guarantee that all Novanila jewellery is hypoallergenic. If you have particularly sensitive skin or a known metal allergy, we recommend considering your individual sensitivities before wearing fashion jewellery. If you have any questions about a particular piece, please feel free to contact the Novanila team and we'll be happy to help.

Yes! Novanila ships to all postcodes across England, Scotland, Wales and Northern Ireland.

Standard UK shipping is £3.99. Orders over £50 qualify for free UK delivery. Express delivery options are also available at checkout.

Standard delivery typically takes 3–5 business days. Express options (next-day, 2-day) are available at checkout. Delivery times may vary slightly during peak festival seasons.

Yes! Once your Novanila order ships, you'll receive a tracking number via email so you can follow your package in real time.

We currently ship within the UK only. International shipping is something we're exploring — sign up to the Novanila mailing list to be the first to know when we expand.

Yes! Novanila offers 14-day returns and exchanges on unworn pieces in original condition. See our full Returns Policy for complete details.

Novanila earrings come in a variety of styles, sizes and fittings. Post thickness and fastening types may vary between designs, with some earrings featuring screw-back fittings and others using push/press-back closures. If you are unsure whether a particular style will suit you, please check carefully before purchasing or contact the Novanila team for guidance.

Yes! Novanila necklaces come in various lengths to suit different styles and preferences. If you need help choosing the right length, the Novanila team is happy to help.

Many Novanila necklaces come with adjustable thread closures or extension chains, while some designs are made at a fixed length. If you have a particular preference for a thread closure, metal extension chain, or necklace length, please contact us before purchasing and we'll be happy to advise where possible.

We're happy to help! Contact the Novanila team for an exchange or return within our return window. Please refer to our Returns Policy for full details.

Keep your jewellery away from water, sweat, perfume, and lotions as much as possible. Store pieces in a dry place, ideally in individual pouches or boxes. Polish gently with a soft cloth if needed and remove jewellery before bathing, swimming or exercising.

Gold and silver plating can naturally dull over time. Gently polish with a soft, dry cloth or a jewellery polishing cloth, and avoid harsh chemicals or abrasive materials.

Yes! Our Bridal & Occasion collection features complete sets and coordinated pieces perfect for weddings and major celebrations. Browse by occasion on novanila.com or message us for personalised recommendations.

Many Novanila pieces are sold individually so you can mix and match your own style, but we also offer curated sets for specific occasions — including bridal sets and festival sets.