Terms of service
TERMS AND CONDITIONS
Novanila UK Ltd
Last Updated: August 17, 2026
Effective Date: August 17, 2026
1. INTRODUCTION AND ACCEPTANCE OF TERMS
1.1 Agreement to Terms
Welcome to Novanila (www.novanila.com). These Terms and Conditions (“Terms,” “Terms of Service,” or “Agreement”) constitute a legally binding agreement between you (“Customer,” “User,” “you,” or “your”) and Novanila UK Ltd (“Company,” “we,” “us,” “our,” or “Novanila”).
By accessing, browsing, or making a purchase on our Website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our Website or services.
These Terms apply to all users of our Website, including casual browsers and customers who make purchases.
1.2 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms.
1.3 Compliance with Laws
Novanila operates in compliance with:
Consumer Rights Act 2015
Distance Selling Regulations 2000 (as amended) Business Names Act 1985
General Data Protection Regulation (GDPR)
Privacy and Electronic Communications Regulations (PECR) Unfair Contract Terms Act 1977
Equality Act 2010
All applicable UK and EU consumer protection laws
1.4 Interpretation
In these Terms:
“Website” refers to www.novanila.com and all related pages “Services” refers to all products, services, and features offered “Customer,” “User,” “you” refers to the person accessing the Website “Order” refers to your request to purchase products
“Product” refers to all items offered for sale (jewelry, accessories) “Terms” refers to these Terms and Conditions
“Company,” “we,” “us” refers to Novanila UK Ltd
2. USE OF WEBSITE AND SERVICES
2.1 Website Access
We grant you a limited, non-exclusive, revocable license to access and use our Website for lawful purposes only. This license is personal to you and may not be transferred or assigned.
You may not:
Use the Website for any illegal purpose
Attempt to gain unauthorized access
Modify, adapt, or create derivative works
Remove or obscure copyright notices
Use the Website in any way that violates these Terms
2.2 User Eligibility
To use our Website and make purchases, you must:
Be at least 18 years of age (or legal age in your jurisdiction) Have the legal capacity to enter into contracts
Provide accurate and complete information
Not be prohibited by law from making purchases
Comply with all applicable laws and regulations
We reserve the right to refuse service to anyone who does not meet these requirements.
2.3 Account Registration
If you create an account on our Website, you agree to:
Provide accurate, complete, and current information
Keep your password confidential and secure
Be responsible for all activities under your account
Notify us immediately of any unauthorized access
Log out of your account when finished using public computers
You are responsible for:
All orders and activities on your account Maintaining confidentiality of your password Accuracy of information you provide
Any misuse of your account
We are not responsible for:
Unauthorized access to your account
Loss of data due to your negligence
Breach of your account by third parties
Any harm resulting from unauthorized access
2.4 Modification of Website
We reserve the right to:
Modify, update, or change the Website at any time
Add or remove features or functionality
Change the appearance or layout
Discontinue the Website or services (with reasonable notice) Restrict or terminate your access
We are not liable for any modifications or discontinuation of services. 2.5 Intellectual Property Rights
Our Intellectual Property: All content on the Website, including text, images, videos, graphics, logos, designs, trademarks, and photographs are owned by or licensed to Novanila UK Ltd.
Trademarks: “Novanila” and all associated logos are trademarks of Novanila UK Ltd Copyright: All content is protected by copyright © 2026 Novanila UK Ltd
Database rights: Our product databases are protected
Design rights: Product designs and layouts are protected
Your permitted use is limited to:
Personal, non-commercial browsing and use Placing orders for personal use
Printing pages for personal reference
Sharing product links for information purposes
You may not:
Reproduce, republish, or redistribute content without permission Use content for commercial purposes
Modify or create derivative works
Remove copyright or trademark notices
Use content to compete with Novanila Mirror or scrape the Website
Third-Party Content: Some content may be licensed from third parties. You must comply with their license terms.
2.6 Third-Party Links
Our Website may contain links to external websites not operated by Novanila. These links are provided for convenience only.
We are not responsible for:
Content on third-party websites Accuracy or quality of third-party content Privacy practices of external sites
Links that may be broken or outdated Any harm resulting from third-party sites
When you click external links:
You leave our Website
Our Terms no longer apply
Review their privacy and terms policies Use at your own risk
We do not endorse or guarantee third-party websites or their content.
3. PRODUCTS AND SERVICES
3.1 Product Description and Accuracy
We strive to provide accurate product descriptions, images, and pricing information. However:
Products are offered “as described”:
Product descriptions are provided in good faith
Images are representative but may not be exact (due to lighting, screen settings) Colors may appear different on different devices
All product information is subject to change without notice
Availability is subject to change
Product specifications include:
Material composition Dimensions and weight
Care instructions
Jewelry type and style
Any defects or imperfections
We endeavor to be accurate, but:
We do not warrant complete accuracy Errors or omissions may occur
We reserve right to correct errors Prices may change without notice
3.2 Product Availability
Products are available while stock lasts:
Availability depends on current inventory Stock levels may change in real-time
We may run out of products
Availability is confirmed at checkout
If a product becomes unavailable:
We will notify you promptly
We will offer an alternative product Full refund will be provided
We are not liable for disappointment
3.3 Product Warranty and Disclaimers
Imitation Jewelry Disclaimer (IMPORTANT): All Novanila products are imitation jewelry / fashion jewelry. They are designed for fashion purposes only and should not be mistaken for precious metals or gemstones.
What this means:
NOT made of gold, silver, or precious metals NOT made of genuine gemstones or diamonds Plating may wear over time with use
NOT waterproof or water-resistant
NOT suitable for swimming or water activities
NOT hypoallergenic (may cause irritation for sensitive skin) Colors may fade with exposure to light or chemicals
Product Care:
Keep away from water and moisture
Avoid contact with perfume, cosmetics, and chemicals Store in dry place
Handle gently to avoid damage
Follow care instructions provided
Professional cleaning not recommended for all items
No Warranty on:
Plating durability
Resistance to tarnishing or discoloration Resistance to breakage or damage Color fastness or fading
Hypoallergenic properties
Water resistance
Limited Warranty on Manufacturing Defects: We warrant that products are free from manufacturing defects at time of delivery. This warranty:
Applies only to manufacturing defects Applies for 30 days from delivery Does not cover normal wear and tear
Does not cover damage from misuse
Does not cover damage from water exposure Requires photographic evidence
Requires original receipt
To claim warranty:
1. Email photos of defect to info@novanila.com
2. Provide order number and date of purchase
3. Describe the defect clearly
4. We’ll assess and provide resolution (repair, replacement, or refund)
3.4 Exclusions from Liability We are not liable for:
Lost earnings or lost profits
Loss of business opportunity
Loss of reputation or goodwill
Indirect, incidental, or consequential damages Disappointment with product appearance Unrealistic expectations about product quality Misunderstanding of product specifications Damage from normal wear and tear
Damage from improper care or storage Allergic reactions or skin irritation
Any damages exceeding the price paid
To the extent permitted by law: Our liability is limited to the amount you paid for the product.
3.5 Pricing
Prices are displayed in:
British Pounds Sterling (GBP £) Subject to change without notice Confirmed at checkout
Do not include VAT (if applicable) Include shipping costs (where stated)
Price changes:
We may adjust prices at any time Changes apply to new orders only Previous orders are not affected Confirmed prices at checkout are honored
VAT (Value Added Tax):
Prices displayed are VAT inclusive Invoice will show VAT breakdown VAT applies to UK and EU customers Some exemptions may apply
4. ORDERING AND PURCHASE PROCESS
4.1 How to Place an Order Ordering process:
1. Browse products on our Website
2. Select desired items and add to cart 3. Review items and quantities in cart 4. Proceed to checkout
5. Enter delivery address
6. Enter billing address
7. Select shipping method
8. Enter payment information
9. Review order summary
10. Submit order
11. Receive order confirmation email
Order confirmation:
You receive confirmation email immediately
Confirms items, quantities, prices, delivery address Not a binding acceptance (we must accept your order)
4.2 Order Acceptance and Rejection We accept or reject orders at our discretion:
We reserve right to refuse any order
We will provide reason for refusal if appropriate Order is not binding until we accept it Acceptance is signified by dispatch notification
Reasons we may refuse orders:
Fraudulent activity suspected
Invalid delivery address
Out of stock items
Compliance with legal requirements Restricted shipping destination Payment processing failed Unauthorized use of payment method Duplicate orders
Any violation of these Terms
If we refuse an order:
We will notify you by email
Any payment will be refunded
Refund processed within 10 business days We are not liable for any inconvenience
4.3 Order Modifications Before dispatch:
Contact us immediately at info@novanila.com Provide order number
Specify changes requested
We will attempt to accommodate
Changes not guaranteed
After dispatch:
Order cannot be modified
Contact us about return/reorder process See Returns section for procedures
4.4 Order Cancellation By Customer:
You may cancel order before dispatch
Email info@novanila.com with order number Clearly state “Order Cancellation Request” Include reason for cancellation
We will confirm cancellation
Cancellation deadline:
Must be within 24 hours of order placement
Orders placed after 5pm (GMT) cancel from next business day Weekend orders cancel from next Monday
Refund for cancelled orders:
Full refund of product price
Refund processed within 5-10 business days Shipping costs non-refundable
If shipping already paid, partial refund only
By Novanila:
We may cancel orders with notice
Refund provided for any charges
We are not liable for cancellation inconvenience
5. PAYMENT TERMS AND CONDITIONS
5.1 Accepted Payment Methods
We accept the following payment methods:
Credit Cards:
Visa
Mastercard American Express
Digital Payments:
PayPal
Apple Pay
Google Pay Klarna (Pay Later)
Other Methods:
Debit cards (UK)
Bank transfers (on request)
5.2 Payment Processing Payment processing:
All payments processed securely through Shopify We use industry-standard encryption (SSL/TLS) Your payment information is protected
We do not store full card details
Payment processed immediately upon order submission
Payment verification:
We verify payment information
We may verify identity before processing Verification required for large purchases Additional checks for fraud prevention
Failed payments:
If payment fails, order will not process You will receive notification
No charges applied for failed payments You can resubmit payment
5.3 Billing Address and Payment Authorization You warrant that:
You are authorized to use the payment method Information provided is accurate and complete
You have not misrepresented identity
You own or are authorized to use the payment method You will not dispute legitimate charges
If payment information is false:
We may cancel order immediately We may suspend your account We may report fraudulent activity
We may pursue legal action
5.4 Pricing and Taxes Prices include:
Product cost
Applicable VAT (for UK/EU customers) Shipping (where “free shipping” is stated)
Prices do not include (where applicable):
Import duties (for non-EU delivery) Customs charges
Local taxes in your country
International customers:
You are responsible for import/customs duties These are determined by your country’s customs We cannot predict duty costs
You will pay duties upon delivery
VAT:
Invoices show VAT breakdown
VAT is charged on UK and EU orders
Reverse charge applies to some businesses Contact us about VAT exemption if applicable
5.5 Currency and Exchange Rates Currency:
All prices displayed in British Pounds Sterling (£)
Payment made in GBP
No currency conversion by us
Your bank may apply exchange rates if you pay in different currency
Exchange rates:
We are not responsible for exchange rates Your bank determines conversion rates Foreign transaction fees may apply
Check with your bank for details
6. DELIVERY AND SHIPPING
6.1 Delivery Terms Delivery is available to:
United Kingdom (mainland) European Union (EU) countries Selected international destinations Remote areas may be excluded
Delivery not available to:
Northern Ireland
Isle of Man
Channel Islands
Remote Scottish Highlands (some areas) Non-EEA countries (limited)
6.2 Shipping Methods and Timescales Standard Delivery (UK):
2-3 business days
Free on orders over £50
Charged £2.99 for orders under £50 Delivery Monday-Friday
Excludes weekends and bank holidays
Express Delivery (UK):
1 business day
£5.99 charged
Available for orders before 2pm Delivery Monday-Friday only Excludes weekends and bank holidays
EU Delivery:
5-10 business days
Charged based on weight and destination Actual timescale varies by country Customs clearance may extend delivery Royal Mail International or equivalent
International Delivery:
7-14 business days
Additional charges apply
Customs delays may occur
You may be liable for import duties Tracking provided
Timescales are estimates only:
Not guaranteed delivery dates
Subject to factors beyond our control Inclement weather may cause delays Customs delays possible for international We are not liable for delays
6.3 Delivery Address Requirements You must provide:
Full name (as it appears on ID)
Street address (with apartment/flat number if applicable) City/town
Postcode/ZIP code
Country
Contact telephone number
Email address
Address requirements:
Must be complete and accurate
Delivery cannot proceed without complete address We cannot deliver to P.O. boxes (unless specified) We cannot deliver to incomplete addresses
If address is incorrect:
Notify us immediately
Delivery may not be possible
We are not liable for delivery to wrong address Return to sender costs your responsibility Reshipment charged at full rate
6.4 Delivery Acceptance Upon delivery:
Sign for or accept package
Inspect for visible damage
Note any damage on courier’s paperwork Take photographs of damaged packaging Retain packaging as evidence
If package damaged:
Report to us within 48 hours Provide photographs
Provide delivery reference number We will investigate and resolve
Risk of loss:
Transfers to you upon delivery
We are not liable for loss or damage after delivery Courier liability limited
Claim within courier’s timeframe
6.5 Failure to Receive Delivery
If you don’t receive delivery:
Immediate actions:
1. Check with neighbors or family members
2. Verify delivery address was correct
3. Contact delivery courier (tracking reference provided) 4. Courier will investigate delivery location
Contact us if:
Package not delivered after 10 days Courier unable to locate package
Delivery marked complete but not received Email: info@novanila.com
Include: Order number, tracking reference, delivery date
Resolution:
We will investigate with courier Investigation may take 10-14 days If unresolved, full refund provided
OR resend at no additional cost Your choice of resolution
6.6 Gift Delivery Gift wrapping:
Not currently offered
Products ship in standard packaging Can be sent directly to gift recipient
Sending as gift:
Provide recipient’s delivery address
We can include personalized message (if requested) Recipient receives order confirmation
Recipient handles any returns
7. RETURNS, REFUNDS, AND EXCHANGES
7.1 Statutory Right to Return (Consumer Rights Act 2015) You have a legal right to return items within 30 days if:
The product is faulty
Not as described
Not fit for purpose
Product is damaged in transit
You’ve simply changed your mind (distance selling regulation)
To exercise this right:
Contact us within 30 days of delivery
Email: info@novanila.com with “Return Request” Provide order number and reason
Return postage at your cost (unless faulty)
We will arrange return if needed
7.2 Return Eligibility Items must be:
Unworn and unwashed
In original condition
With original packaging
With security tags attached (if applicable) Not damaged by misuse
Items NOT eligible for return:
Worn or damaged items Items washed or cleaned Items missing packaging Items with missing tags Items showing signs of wear Pierced or altered items Items damaged by customer Items returned after 30 days
7.3 Return Process To return an item:
Step 1: Contact Us
Email: info@novanila.com
Subject: “Return Request”
Include: Order number, item details, reason We’ll confirm if eligible
Step 2: Ship Item
Pack item securely
Include original packaging if possible Ship to return address provided Retain tracking/receipt Recommended: Use tracked postage
Return Address:
Provided upon approval
May use integrated returns portal Tracking essential for proof
Step 3: Inspection
We receive and inspect item Check condition and eligibility Process within 5-10 business days Notify you of outcome
Step 4: Refund
Approved refunds processed to original payment method Refund issued within 14 days of approval
Bank may take additional days to show credit
Shipping cost non-refundable (unless faulty)
7.4 Faulty or Damaged Items
If product arrives faulty or damaged:
Immediate action:
Do not discard packaging
Take photographs of defect
Document the issue
Email photos to info@novanila.com within 7 days
What happens:
We investigate the defect
May request additional photos
Typically resolved within 5-10 business days Options: Repair, replacement, or full refund
For manufacturing defects:
Return postage is FREE
We cover all costs
No time limit (within reason) We take responsibility
7.5 Exchanges
We do not offer direct exchanges but:
Return faulty item for refund
Use refund credit for new purchase
Or we can process return + new order together
Process:
1. Contact us with return request 2. Order new item
3. Return faulty item
4. Receive refund when approved 5. Full process typically 10-15 days
7.6 Refund Methods and Timescales Refund processing:
Credit/Debit Card:
Refund issued to card immediately
Card company may take 5-10 business days to credit Bank processing fees not refundable
Check card statement for credit
PayPal:
Refund issued immediately
Appears in PayPal account within 24 hours
May take longer to transfer to linked bank account
Bank Transfer:
Processed within 5-10 business days Bank details required
Refund reference provided
Non-Refundable Items:
Shipping costs
Gift wrapping (if offered)
Express delivery surcharges
Discount codes applied (not refundable)
7.7 Non-Returnable Items Policy Some items may be non-returnable:
Final sale or clearance items (clearly marked) Custom or personalized items
Pierced jewelry (altered)
Items outside 30-day window
Items visibly worn
These will be clearly marked at purchase.
8. COMPLAINTS AND DISPUTE RESOLUTION
8.1 Making a Complaint
If you’re unhappy with our service:
Step 1: Contact Us
Email: info@novanila.com
Subject: “Customer Complaint”
Include: Order number, details of complaint, resolution sought Be as specific as possible
Step 2: Acknowledgment
We acknowledge within 5 business days We’ll investigate your complaint
May request additional information
Step 3: Resolution
We’ll provide response within 30 days Explain our findings
Offer resolution if appropriate Discuss alternative options if needed
Step 4: Escalation (if needed)
If unsatisfied, request escalation Complaint reviewed by manager
We’ll respond within 14 days of escalation Final decision provided
8.2 Alternative Dispute Resolution If we cannot resolve your complaint:
UK Consumer Rights:
You can contact: Citizens Advice Consumer Service Website: www.citizensadvice.org.uk
Telephone: 0808 223 1133
They can help resolve disputes
EU Customers:
Online Dispute Resolution (ODR): ec.europa.eu/odr Submit complaints through EU ODR platform Retailers in EU must participate
Free mediation service
8.3 Legal Action If all else fails:
You can pursue legal action
Small claims court for amounts under £10,000 County court for larger claims
Process Court of England and Wales
These Terms governed by English law
Costs:
Court fees apply
Legal fees may apply
Costs recoverable if you win Consider before pursuing
9. CUSTOMER CONDUCT AND PROHIBITED ACTIVITIES
9.1 Permitted Use Only
You agree to use the Website only for lawful purposes and in a way that does not: Violate any applicable law or regulation
Infringe upon any third-party rights
Harm or threaten harm to others
Harass or abuse other users Interfere with Website functionality
Attempt unauthorized access Circumvent security measures
9.2 Prohibited Activities
You must not:
Illegal activities:
Use Website for illegal purposes Engage in fraud or deception Sell counterfeit products Launder money
Commit identity theft
Violate intellectual property rights
System abuse:
Hack or attempt unauthorized access Use malware or viruses
Launch denial-of-service attacks Scrape or spider the Website Reverse engineer software
Distribute malicious code
Misconduct:
Harass or threaten other users Discriminate against others
Defame or slander
Post obscene or offensive content Spam or send unsolicited messages Impersonate others
Create false accounts
Commercial abuse:
Resell products without permission Attempt to monopolize inventory Manipulate pricing
Interfere with other customers Post fake reviews
Engage in market manipulation
Violations of these prohibitions:
May result in account suspension Immediate order cancellation Permanent account termination Forfeiture of any refunds
Legal action and prosecution
Report to law enforcement if appropriate
9.3 Reviews and User-Generated Content If you post reviews or comments:
You grant us right to use and display We can edit for clarity or length
We can remove inappropriate content You remain copyright owner
Content cannot be offensive or false
Review requirements:
Must be truthful and accurate Cannot contain personal information Cannot be defamatory or harassing Cannot violate intellectual property
Cannot be spam or promotional
We reserve right to:
Remove fake or false reviews
Remove reviews from competitors Remove reviews violating these Terms Hide reviews for moderation period Not publish false negative reviews
10. LIMITATION OF LIABILITY
10.1 Disclaimer of Warranties
To the extent permitted by law, we provide the Website and products on an “AS IS” and “AS AVAILABLE” basis.
We disclaim all warranties, express or implied, including: Implied warranties of merchantability
Implied warranties of fitness for particular purpose Warranties of non-infringement
Warranties of accuracy or completeness Warranties of reliability or availability Implied warranties of quality
Specifically:
Website may contain errors or inaccuracies Website may be unavailable at times Products may not meet all your expectations Products are not guaranteed to be perfect Descriptions may not be 100% accurate Images may not exactly represent products
10.2 Limitation of Liability
To the maximum extent permitted by UK law, we are not liable for:
Indirect damages:
Lost profits
Lost revenue
Lost business
Lost data
Lost opportunity
Lost customers
Lost reputation
Lost goodwill
Punitive damages Consequential damages Incidental damages Special damages
Direct damages:
Our liability limited to amount you paid for product Cannot exceed price of order
Or £50, whichever is greater
For any single claim
This applies to:
Product defects Website errors Service failures Shipping delays Refund delays
Any other claim
10.3 Statutory Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer:
Consumer Rights Act 2015 protections apply Right to goods of satisfactory quality
Right to goods as described
Right to goods fit for purpose
Right to return within 30 days
Right to repair or replacement for defects within 6 months
These cannot be excluded, but:
Our liability limited as per 10.2
Only exceptions to warranty are noted above
10.4 Force Majeure
We are not liable for failure to perform if caused by: Natural disasters (floods, earthquakes, storms) War or terrorism
Pandemics or epidemics
Government action or restriction Labor disputes or strikes
Utility failures
Internet outages
Supplier failures
In such cases:
We will attempt to notify you
We will attempt to resume service We are not liable for delays or losses
We may suspend operations
11. TERMINATION AND ACCOUNT SUSPENSION
11.1 Termination by You
You can terminate your account anytime:
Email: info@novanila.com
Subject: “Account Termination Request”
Request will be processed within 5 business days Account data retained per privacy policy
Pending orders may be affected
11.2 Termination by Novanila
We can terminate your account or access if:
You violate these Terms
You engage in prohibited activities You fail to pay for orders
You dispute legitimate charges
We suspect fraud
At our discretion for any reason
Legal compliance requires termination
Upon termination:
Access to account immediately removed Pending orders may be cancelled
No refund beyond legal requirement
We may delete your data per privacy policy Account cannot be reactivated
11.3 Account Suspension
We may temporarily suspend your account if:
Unauthorized activity suspected Payment dispute
Legal investigation
Security concern
Violation under investigation
During suspension:
You cannot place new orders Pending orders continue Access to account restricted Suspension may be permanent
12. MODIFICATION OF TERMS
12.1 Changes to Terms
We may modify these Terms at any time. Changes are effective: When posted to the Website
Date specified in modification notice
Typically: within 30 days of notice
How we notify you:
Post updated Terms on Website
Update “Last Updated” date
Email notification for significant changes Notice on homepage for major changes
12.2 Continued Use
Your continued use of the Website after changes constitutes acceptance of
modified Terms.
If you don’t accept changes:
Stop using the Website
Pending orders may be affected Exercise cancellation rights if applicable
12.3 Specific Modifications We May Make
We may update Terms to:
Reflect changes in law
Adjust pricing or fees
Modify shipping terms
Change return policies (with notice) Add new payment methods
Update contact information Clarify existing terms Improve terms clarity
13. GENERAL PROVISIONS
13.1 Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other documents referenced, constitute the entire agreement between you and Novanila regarding use of the Website and purchase of products.
This agreement supersedes:
All previous agreements
All previous understandings All previous negotiations
All previous representations
Any oral agreements
13.2 Severability
If any provision of these Terms is found to be invalid or unenforceable: That provision will be reformed to be enforceable
Or severed from the agreement
Remaining provisions remain in effect
Terms remain enforceable to maximum extent
13.3 Waiver
If we fail to enforce any right or provision: This does not constitute waiver
We retain right to enforce at any time Waiver of one provision ≠ waiver of others Must be in writing to be valid
13.4 Assignment
You may not assign these Terms to anyone else without our written consent.
We may assign these Terms:
To our successors
To acquiring companies To affiliates
Without your consent You’ll receive notice
13.5 Survival
Provisions that should logically survive termination will do so: Intellectual property provisions
Limitation of liability provisions
Indemnification
Confidentiality Dispute resolution Governing law
13.6 Contact Information
For any questions or issues contact:
Novanila UK Ltd Suite RA01 195-197 Wood Street London, E17 3NU United Kingdom Email: info@novanila.com Phone: 07776 604181 Website: www.novanila.com Response times:
Acknowledgment: Within 5 business days Full response: Within 30 days
14. DATA PROTECTION AND PRIVACY
These Terms should be read in conjunction with our Privacy Policy (www.novanila.com/pages/privacy-policy), which explains how we collect, use, and protect your information.
Key points:
Personal information handled per Privacy Policy GDPR compliance required
Marketing requires consent
You have rights over your data
See Privacy Policy for full details
15. DISPUTE RESOLUTION AND GOVERNING LAW
15.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, United Kingdom.
15.2 Jurisdiction
You irrevocably submit to the jurisdiction of: Courts of England and Wales
For any disputes arising from these Terms Or use of the Website
15.3 Dispute Resolution Process Before legal action, attempts to resolve:
Negotiation (14 days):
Contact us with complaint details We’ll respond within 5 business days Attempt to reach agreement Document all communications
Mediation (14 days):
Mutually agree to mediation Use neutral third party mediator Split costs equally
Attempt to resolve amicably
Legal Action (if needed):
Small Claims Track (under £10,000) Fast Track (£10,000-£25,000) Multi-Track (over £25,000)
Courts of England and Wales
15.4 Costs
You may recover costs if you win Loser may pay winner’s costs Consider cost/benefit before litigating
Many disputes resolvable without court
16. CONSUMER RIGHTS AND STATUTORY INFORMATION
16.1 Consumer Rights Act 2015 You have statutory rights including:
Goods must be of satisfactory quality
Goods must be as described
Goods must be fit for purpose
Right to remedy (repair or replacement)
Right to refund for major defects within 30 days Right to partial refund for minor defects
These cannot be excluded by these Terms. 16.2 Distance Selling Regulations
As a distance seller (online), we must: Provide this Terms and Conditions Provide accurate product information Display prices clearly
Provide payment security
Offer 30-day cooling-off period Process refunds promptly Provide clear contact information Handle complaints professionally
All of these requirements are met by Novanila.
16.3 Unfair Contract Terms Act 1977 Terms that are unfair may not apply, including:
Terms that exclude liability for personal injury Terms that exclude liability for death
Terms that grossly contradict consumer rights Terms that are not transparently drafted
We have attempted to be fair in these Terms.
16.4 Consumer Information Required information is provided:
Who we are (Novanila UK Ltd)
Main characteristics of products (descriptions) Total price (displayed clearly)
Payment method options (listed)
Delivery arrangements (explained) Return/refund rights (detailed)
How to complain (section 8)
Legal remedies (section 16)
17. ACCESSIBILITY AND COMMUNICATION
17.1 Website Accessibility
We strive to make our Website accessible to all users: Mobile-friendly design
Readable text and colors
Keyboard navigation supported
Screen reader compatible Alternative text for images Clear navigation structure
If you experience accessibility issues:
Email: info@novanila.com
We’ll work to resolve
Alternative access may be offered
17.2 Communication Methods
We may communicate with you via: Email
Telephone
SMS (if you opt-in)
Post
Website notifications Your account messaging
You agree to receive communications at the contact information you provided.
18. SPECIAL CIRCUMSTANCES
18.1 Sales to Business Customers
These Terms apply to consumer sales. If you’re purchasing for business: Contact us separately
Different terms may apply
B2B agreements available
18.2 Prohibited Resale
Customers purchasing jewelry for personal use may not: Resell as new
Resell as original Novanila Misrepresent jewelry quality Breach intellectual property rights
Violation may result in:
Legal action
Damages claim
Account termination
Criminal prosecution (if appropriate)
18.3 Returns by Businesses/Resellers If purchasing for commercial purposes:
Different return terms apply
Contact us for commercial terms Standard consumer returns not available Bulk return discounts may apply
19. FINAL PROVISIONS
19.1 Acknowledgment of Understanding
By using our Website and purchasing from Novanila, you acknowledge that:
You have read these Terms and Conditions
You understand and agree to be bound by them You have had opportunity to seek legal advice You accept the terms as stated
You waive any rights to dispute these Terms
19.2 Your Statutory Rights Are Not Affected
Nothing in these Terms:
Limits your legal rights as a consumer
Prevents you from exercising statutory protections Removes your right to compensation
Affects your right to pursue legal remedies Contradicts the Consumer Rights Act 2015
19.3 Contact for Clarification
If any part of these Terms is unclear: Email us at info@novanila.com We’ll provide clarification
We’ll help you understand
No additional charges for this service
20. DOCUMENT INFORMATION
Terms Title: Novanila Terms and Conditions Effective Date: August 17, 2026
Last Updated: August 17, 2026
Version: 1.0 (Final)
Status: Ready for Publication
Jurisdiction: England and Wales, United Kingdom
Compliance Standard: Consumer Rights Act 2015, Distance Selling Regulations, GDPR For: Novanila UK Ltd - www.novanila.com
Business Address: Suite RA01 195-197 Wood Street London, E17 3NU United Kingdom Contact Email: info@novanila.com Contact Phone: 07776 604181
END OF TERMS AND CONDITIONS
These Terms and Conditions are legally binding. By using our Website and making purchases, you agree to these terms.
Last Updated: August 17, 2026
Novanila UK Ltd © 2026. All Rights Reserved.
