Shipping policy

Novanila Shipping Policy

Last updated: 16 October 2026

1. Where we deliver

We deliver to all UK addresses, including Northern Ireland, the Scottish Highlands and the islands, at the same prices. We do not currently ship outside the UK.

2. Delivery options and prices

Option	Price	Delivery time after dispatch
Standard UK delivery (orders under £50)	£3.99	3–5 working days
Free UK delivery (orders of £50 or more)	Free	3–5 working days
Express UK delivery	£5.99	1–2 working days

Launch offer: until 11:59pm on 5 November 2026, standard UK delivery is free on orders of £20 or more. After that, the £50 free-delivery threshold applies. The delivery price shown at checkout when you place your order is the one you pay.

All delivery charges are shown at checkout before you pay. There are no hidden extras.

3. Dispatch and total delivery time

We aim to dispatch orders within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday are dispatched from the next working day.

Delivery times start from dispatch, so in total you can usually expect your order:

Standard: within 4–7 working days of ordering.
Express: within 2–4 working days of ordering.

These are estimates. They may be longer during busy periods such as Diwali, Christmas and Royal Mail peak times. If you need an order by a particular date, please message us before you buy.

4. Carrier and tracking

We send orders with Royal Mail or another UK courier. When your order is dispatched, we will email you tracking details. You can also follow your order through "Track Your Order" or "My Account" on our website.

5. Gift-ready packaging

Every order is sent in our gift-ready box. If it's a gift, ask us for a price-free delivery note.

6. Late, lost or missing parcels

If your tracking hasn't updated for 5 working days, or your order hasn't arrived within the delivery time above, please contact us and we will chase it with the courier.

If your order hasn't arrived within 30 days of your order date, or by any later date we agreed with you, you may cancel and receive a full refund, including delivery charges. If a parcel is confirmed lost, we will send a replacement or a full refund, whichever you prefer.

7. Damaged or incorrect items

If your parcel arrives damaged, or an item is missing or wrong, please tell us within 48 hours of delivery, with photos if possible, so we can claim from the courier quickly. If you tell us later, you still keep all your legal rights. See our Returns & Refund Policy and Terms of Service, section 9.

8. Returned or undelivered parcels

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, or because it wasn't collected, we will contact you. We can resend it if you pay the delivery charge again, or refund the items as set out in our Returns & Refund Policy, section 11.

9. Returns

You can cancel and return your order within 14 days of delivery. Our Returns & Refund Policy explains how returns, refunds and delivery-charge refunds work.

10. Contact us

Novanila Ltd, trading as Novanila Jewellery. Registered in England and Wales, company number 17229043. Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom.

Email: info@novanila.com

Phone and WhatsApp: +44 7776 604181 (Monday to Friday 9am–8pm, Saturday 10am–6pm)